Privacy Policy

Last updated: May 7, 2026

Pacific Rim Bistro ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and mobile ordering app at pacificrimatl.com.

1. Information We Collect

We collect the following types of information:

• Contact Information: First name, last name, email address, and phone number
• Order Information: Items ordered, order amounts, pickup time preferences
• Reservation Information: Date, time, party size, and special requests
• Payment Information: Processed securely through Stripe. We do not store credit card numbers.
• Usage Data: App interactions, preferences, and loyalty points

2. How We Use Your Information

We use your information to:

• Process and confirm your food orders and table reservations
• Send order confirmation and reservation reminder messages via email and SMS
• Manage your loyalty points and rewards
• Improve our menu, services, and app experience
• Comply with legal obligations

3. SMS / Text Message Communications

By providing your mobile phone number when placing an order or making a reservation at pacificrimatl.com, you expressly consent to receive transactional SMS text messages from Pacific Rim Bistro. These messages may include:

• Order confirmation and payment receipt notifications
• Curbside pickup arrival alerts
• Reservation confirmations and reminders
• Order ready / pickup time notifications

Message frequency: Message frequency varies based on your order and reservation activity. You may receive up to 4 messages per transaction.

Message and data rates may apply. Standard message and data rates from your mobile carrier may apply.

How to opt out: You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message. To re-subscribe, reply START.

For help: Reply HELP to any message or contact us at (404) 893-0018 or admin@pacificrimatl.com.

Mobile number privacy: We do not sell, share, rent, or transfer your mobile phone number or SMS consent to third parties or affiliates for their marketing or promotional purposes. Your mobile number is used solely for transactional communications related to your orders and reservations at Pacific Rim Bistro.

4. Information Sharing

We do not sell, trade, rent, or share your personal information — including your mobile phone number — with third parties for marketing or promotional purposes. We may share your information only with the following service providers, solely to operate our services:

• Stripe — for secure payment processing
• Twilio / Sinch — for transactional SMS delivery only
• SendGrid — for transactional email delivery only
• Google Firebase — for secure data storage
• Law enforcement when required by applicable law

5. Data Security

We implement industry-standard security measures to protect your personal information. All payment data is encrypted and processed through Stripe's PCI-compliant infrastructure. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time

8. Cookies

Our app uses browser local storage to remember your preferences and session information. We do not use third-party tracking cookies.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

11. Contact Us